Last updated: August 2026
Because every order is custom-made work, refunds are handled differently from standard retail purchases. This policy sets out exactly when a refund applies.
If you cancel before we start on your draft/sketch, you're entitled to a full refund, minus any payment-processing fees already deducted by the payment provider.
Once a draft or sketch has been produced, the order is considered in progress. Cancelling at this stage is eligible for a 50% refund of the order value, reflecting time already spent. The unfinished draft remains our property and will not be delivered.
Once final files have been delivered, the order is complete and is non-refundable, except where the delivered work does not match the agreed brief (see Section 4).
If delivered work does not reasonably match the agreed brief, contact us within 7 days of delivery. We will either revise the work to match the brief or, if that isn't possible, offer a partial or full refund at our discretion based on the extent of the mismatch.
For larger animation or scene commissions billed in milestones, each paid milestone covers the work completed up to that stage and is non-refundable once that stage of work has been delivered and approved.
Email contact@foxian.tech with your order details and reason for the request. We aim to respond within 2 business days.
Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your payment provider.
